Total Control Solutions (TCS), warrants all products to be free of defects in material and workmanship for a period of one (1) year from the date of shipment from TCS. During this period, TCS will at its option, repair or replace this product at no additional charge to the purchaser as stated below.

The above warranty is the only warranty authorized by TCS and is in lieu of any implied warranties, including implied warranty of merchantability and fitness for a particular purpose. TCS reserves the right to waive its warranty policy if the customer fails to pay invoice in full and/or on a timely basis as set out on the face of the invoice.

Limited warranty service may be obtained by returning the product during the warranty period to the TCS facility with proof of purchase and a Returned Material Authorization (RMA) number. TCS recommends the customer first utilize support materials shipped with the product, product diagnostics, TCS E-mail and/or telephone support before requesting an RMA number (see 2.1 for number and/or email).

Typical turn-around times for packages arriving at TCS dock are 10 to 15 business days, but this is subject to product availability.

TCS will at its option, repair or replace this product at no additional charge to the purchaser, if the defect is related to the TCS manufactured product and is within warranty. Other components shipped with the system will be honored by TCS as in the original manufacturer’s warranty. Repair parts and replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replacement parts and products become property of TCS.

In no event will TCS be liable for any damages, including, but not limited to; lost profits, lost business, lost savings, downtime or delay, labor, repair or material cost, injury to person property, or other incidental or consequential damages arising out of use of or inability to use such product, even if TCS has been advised of the possibility of such damages or losses, or for any claim by any other party.

The warranty will be voided if one or more of the following conditions apply (to include, but not limited to):

1. Reported product is found to be defective, but outside warranty period.
2. Product identification label is removed or altered.
3. Product has been misused.
4. Product has been abused.
5. Product has been modified.
6. Product has been improperly maintained.

Natural Disasters - Damage caused by Natural disasters; to include, but not limited to following:

1. Lightening
2. Flood
3. Fire
4. Earthquake

For the customer’s convenience TCS offers the following ways to obtain an RMA number:

Contact TCS service support at 763-416-1610 Contact TCS service by e-mail at RMA@TCS-Tech.com

Once Service support sends an RMA form, it will expedite the RMA process to provide the following information:

1. Unit's serial number.
2. Unit's product number.
3. Unit's description of problem.
4. Were unit was purchased from?

After the form is filled out; return completed form and an RMA number will be forwarded.

The RMA number must be obtained in advance from TCS and is valid for 30 days. The RMA number should be clearly marked on the exterior of all packaging. Do not write on the product or the product’s original packaging (internal). Purchaser agrees to pay shipping charges one-way and to either insure the product or assume liability for loss or damage during transit.

TCS ships repaired products via ground transportation. If express shipping is required, the customer will be responsible for paying the difference between express and ground transportation charges.

Repair service charge = Labor costs + Material cost + Freight cost
Labor costs for monitor-Level= $75 - Evaluation Fee plus $75/hr for additional hour(s)
Labor cost for System-Level= $125 - Evaluation Fee plus $75/hr for additional hour(s)

The following situations may result in additional charges (to included, but not limited to):

1. No problem found (NPF) (Product(s) returned as defective and found to be in working order)
2. Adjustments
3. Updates
4. Cancelled request
5. Rework