Archive for the ‘Support’ Category

SOCIAL MEDIA CONNECTIONS – LET’S CONNECT!

Thursday, September 30th, 2010

Questions? Comments? Contact Total Control SolutionsTotal Control Solutions on TwitterTotal Control Solutions on FacebookTotal Control Solutions Google BuzzTotal Control SolutionsTech RSS

Above are just some of the different way to connect with us online.

You can also connect and follow our feeds at About.me.

TCS IS HIRING: PC PRODUCTION TECH

Thursday, July 22nd, 2010

Unique Computers and LCDs

We’re Hiring!

Experienced PC Production Tech
About the Job
IT: EXPERIENCED PC PRODUCTION TECH
Total Control Solutions (TCS), a custom PC hardware integrator/mfg located in Corcoran. We assemble industrial quality PCs for the testing, medical, and processing industries. We are a hardware shop that builds components with an X86 architecture using at/atx power supply setups. Most of our completed goods are rack/wall mount units. We also build panel PC, embedded systems, and single board computers. We load XP, Windows 7, Linux, and FES XP OS, flash BIOS, and do firmware updates. Our production runs are 2 – 50 units / run. We seek an experienced tech to join our production crew. Must have previous exp building PCs and/or industrial PCs in an mfg environ. Strong mechanical aptitude, ability to work with hand tools, small parts, wires, cables, stand for long periods, lift up to 50 lbs. We offer health, dental, 401k, vacation, sick, holidays. Hourly range between $13 and $16. Must include wage requirements to be considered. Please no calls, faxes, agencies, or recruiters.

Send resume to: jobs@tcs-tech.com

View on Monster.com

SUCCESS IS OFTEN BY DESIGN

Friday, February 26th, 2010

Industrial PC success is based on great design

TCS DESIGN TEAMS

TCS design and development teams are experts in enabling your concepts to take flight. We have extensive experience in developing reliable, serviceable, cost-effective industrial computer systems that minimize secondary machining and assembly costs – which shows through on your bottom line. With TCS design teams on your side, your ideas will become reality.

DEVELOPMENT PROCESS

At Total Control Solutions, our design and development teams are experts in efficiently transforming concepts into reality. All new product development projects are controlled through a stringent process that begins with a clear definition of client needs and specifications and ends with our ISO9001:2000 compliant manufacturing process. We can handle everything from component selection to agency testing. Total Control Solutions has extensive experience in design and certification of products and systems to the latest worldwide agency requirements.

TOTAL PARTNERSHIP

The difference becomes evident the moment you begin working with Total Control Solutions. Before the start of any project, our OEM clients are assigned a dedicated sales and engineering team that provides a single point of contact throughout the process. Consider our team as an extension of your own. Working as your partner we will:
  • Identify immediate and long-term needs
  • Pinpoint budget and delivery parameters
  • Ensure that prototypes are thoroughly tested for safety, reliability and compatibility
  • Provide post-production follow-up and support

Uncompromising customer service and engineering support is integral to the Total Control Solutions team philosophy. We aim to define the industry benchmark in providing comprehensive customer service, technical guidance, engineering consultation and OEM/ODM support – in short, all the help you will ever need, and more…

ALL THE SUPPORT YOU NEED

Sunday, January 31st, 2010

TCS Industrial PC Technical Support

TECHNICAL SALES SUPPORT
At some point on your way to success, you may run into an obstacle or two. If and when you do, you can count on our team of well-trained, dedicated personnel to be there to help you overcome those obstacles. From board-level troubleshooting to system-level configuration, we have the knowledge and experience necessary to meet the most stringent standards for customer service and support. And we back every one of our systems with guaranteed application support and technical assistance for life. So no matter what the bridge is or when you come to it, we’ll help you cross it.

TOTAL CONTROL SOLUTIONS
Through both engineered-to-order and off-the-shelf products, Total Control Solutions helps you create, implement and integrate the most cost-effective ruggedized computing solutions geared specifically for:

  • Industrial & Factory Automation Systems
  • Embedded Systems
  • Interactive Display Systems

Focused on superior customer service, exceptional support and reliable solutions, we are dedicated to producing best-in-class rugged computing platforms and displays available on the market.

SUPPORT SERVICES

Sunday, January 31st, 2010

TCS Industrial PC Support Services

OUR APPROACH
TCS Strives to provide the highest level of Customer Service and Support throughout the life cycle of your TCS device.

As your partner, we share one common goal – to facilitate swift efficient production of your best possible end product.  Working as an extension of your organization, the TCS team will devise a complete solution that will seamlessly integrate with your current business process.

Our complete spectrum of Support Services include: Logistical Management; an Expanded Repair and Refurbishment Center at our facility; Customized Packaging & Shipping; and compressive Warranty Programs to meet all of your needs.

Happy Holidays from Total Control Solutions

Sunday, December 20th, 2009

Happy Holidays from Total Control Solutions

OUR HOLIDAY HOURS:

CHRISTMAS
December 24 Christmas Eve (Close at noon)
December 25 Christmas Closed

NEW YEARS
December 31 New Year’s Eve (Close at noon)
January 1, 2010 New Year’s Day

UNIQUE COMPUTERS AND LCDS THAT BUILD BUSINESS

Friday, March 20th, 2009

Since 1996 TCS has consulted with medical, military, transportation and industrial clients to assist them in overcoming unique challenges in their respective marketplaces.  The TCS team of professional engineers, designers, and certified technicians draw from years of experience focused on these industries.  Our team delivers creative solutions tailored to help your specific needs.  Consideration is given to functional, application, regulatory, life cycle, logistics, human factors, usability, marketing, and all aspects of your project to develop the right product for you.  The following examples show how we work with our customers to deliver unique computers and LCD solutions that build businesses.

Total Control Solutions. Unique Computers and LCD's.

Supply, Design, Fabrication, Integration. All From a Single Source.

One Size Does Not Fit All. Neither Does One Solution.

Comprehensive Integration to Ensure Proper Assembly and Compatibility.

Systems That Go Anywhere, Do Anything.

Success is Often By Design.

High Volume Production. Low Volume Production. We Listen.

All the Support You Need.

Monthly Desktop Download.

TCS is dedicated to providing unparalleled service and support. Central to this is a commitment to handle all service issues with the highest priority. Therefore we offer:

  • Guaranteed application and technical assistance for the life of the product
  • Comprehensive 1-year warranty on system parts and labor
  • Return Policy
  • Board-to-system-level troubleshooting
  • Skilled technical personnel available to answer your questions and provide timely solutions
  • Driver and BIOS software updates

Technical support is available Monday through Friday from 8:00 A.M. to 5:00 P.M. (CST). For your convenience, support is available via phone (763-416-1610), fax (763-416-1620) and E-mail at TechSupport@TCS-Tech.com.

MICROSOFT WINDOWS XP EOL

Tuesday, January 20th, 2009

TCS Windows XP EOL

TCS is an authorized Microsoft System Builder.

We sell Microsoft OEM Windows XP licenses with the systems we build and integrate.

Microsoft will soon discontinue selling OEM Windows XP through their sales distribution channels. In industry terms this is called “End-Of-Sales” (EOS). The last day Microsoft Authorized OEM Distributors can purchase Windows XP from Microsoft will be January 31, 2009. For major PC manufacturers, this EOS date was June 30, 2008. OEM Distributors can continue to sell Windows XP to their system builder customers subsequent to January 31, 2009, while they work through their existing inventory.

TCS has taken the pro-active approach to this situation and through coordination with Microsoft, our OEM distributors placed blanket orders that will allow us and you to maintain business as usual for approximately the next 6 months.  At that point our option to offer Windows XP will be to purchase Windows Vista (Business or Ultimate) licenses and downgrade them to Windows XP for you. At this time we are still working out the details of this downgrade process to try and streamline it as much as possible.

Other options TCS can offer are as follows:

1.  Purchase the QTY of OEM Microsoft Windows XP licenses before January 31, 2009 you will require for “X” period of time and  have TCS hold them for you to be utilized as needed with the products you order.

2.  Consider using Windows XP embedded, same software components as Windows XP but can be customized to your application and costs less than OEM Windows XP.

Windows XP Embedded Info.

If you have any further questions please contact us at info@tcs-tech.com.

Windows Vista – why it’s a better option

With Windows Vista, it’s about connecting to the people you care about. It’s about managing everything from photos to finances. It’s about being online without worrying about identity theft or threats. It’s a whole new way of using a PC.

Windows Vista versus Windows XP:

  • Windows Vista offers the latest and greatest technology that continues to be updated and enhanced. Windows XP is an older and less current operating system.
  • Windows Vista is a superior product that has far more features and functionality than Windows XP.
  • If you still need Windows XP for compatibility reasons, you can acquire Windows Vista, then exercise Windows Vista downgrade rights to Windows XP, at no additional charge. When you are ready to upgrade to Windows Vista, you.

What is the schedule for Windows XP End of Sales?

On June 30, 2008, Microsoft stopped distributing Windows XP as a stand-alone product in shrink-wrap you can buy in the store. They also stopped sending it to their large PC manufacturer partners to sell on their PCs. However, system builders may only continue to purchase Windows XP through authorized distributors until January 31, 2009.

What does “End-Of-Sale” mean?

The lifespan of every Microsoft® product is carefully mapped from launch to retirement. One of the milestones in a product lifecycle is End-Of-Sale (EOS), the final date(s) a product will be available from Microsoft for resale by our retail, OEM or licensing partners/ channels. If, for a business reason, an organization needs to continue using and deploying Windows® XP past the EOS date, Microsoft technical support and downgrade rights will continue to be available to them until August 2014.

Will support end when Microsoft stops selling Windows XP?

Although Windows XP will disappear from store shelves in the coming months, we’ll continue to offer extended support for the operating system for six more years, until April 2014.

How long will I be able to obtain downgrade media from my PC maker?

For new PCs that come pre-installed with Windows Vista Business and Windows Vista Ultimate, downgrade media can be provided for Windows XP or a previous version of Windows only until January 31, 2009.

Where can I find more information about downgrade rights?

For specific information on downgrade rights, you can contact your PC manufacturer (OEM).

FREQUENTLY ASKED QUESTIONS?

Thursday, August 7th, 2008

Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS?

Thank you for your input from last month.  We received some great questions from our newsletter subscribers.  These questions and more have been answered in our newest section to our website: FAQs.  If you still have questions you would like answered, please send them to Sales@tcs-tech.com.  This section is planned to grow over the coming months.

FREQUENTLY ASKED QUESTIONS

Monday, July 7th, 2008

Frequently Asked Questions (FAQ)

FREQUENTLY ASKED QUESTIONS?

Whether you’ve recently bought a new system from us or you’ve been a long time customer, at some point in our journey together, you may have some questions about your system.  Over the years we have heard many of the same questions, so as a result we have begun to gather those questions with their appropriate answers to better serve our customers.  However, with YOUR input, we can help answer additional questions you may have about your system.  Please email us at Sales@tcs-tech.com with any questions you think would be important to add to our FAQ section.  (This new section will go live in August).