Simply submit a Request For Quote (RFQ) on the bottom of any product page, or call the number on the top of the screen to speak with a knowledgeable sales representative who can answer any questions you may have.

First step, contact TCS Technical Support to see if problem can be solved over the phone. If unable to solve the problem over the phone, TCS Tech Support will forward an RMA request form. The customer completes the form and returns to TCS. TCS will then issue RMA number for product to be returned.

Customers pay shipping back to TCS on suspected damaged/defective product so TCS can verify the defect. This verification is required to insure the damage/defective product was not caused by misuse or abuse.

If a system is suspected of being damaged during shipping, the customer needs to contact TCS Technical Support immediately. The customer needs to note any visible damage to the carrier at the time the product is received. TCS will request the customer to return the product back so shipping damage can be verified. If the product was shipped on TCS UPS account; TCS will start the claims process. If the product was shipped on the customer’s account; TCS will assist the customer in getting the appropriate information needed to start a claim (claims process can take 2-4 weeks or longer).

TCS will pay ground return shipping on any in-warranty repair. If repaired product is required sooner then typical ground shipping time-frames the customer is responsible for expedited freight charges.

Orders vary in size and intricacy and therefore we can not provide a generalized time line. If you call the number at the top of the screen, we'd be more than happy to calculate a time line based on your order configuration.

TCS will do everything possible to quickly repair and return products. Occasionally TCS will not stock a replacement and the customer will need to wait for the product to be repaired. If the product is going to be delayed, TCS will work with the customer to provide the best solution for each situation.